What we collect, why, and for how long.

Introduction

Routevera Shipping (also known as Routevera LLC) respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important information and who we are

Purpose of this Privacy Policy. This Privacy Policy aims to give you information on how Routevera Shipping collects and processes your personal data through your use of this website, including any data you may provide through this website when you contact us using our Contact form, or by email or telephone, or when you purchase one of our services.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

Controller

Routevera Shipping is the controller and responsible for your personal data (collectively referred to as “Routevera”, “we”, “us” or “our” in this Privacy Policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the data privacy manager at desk@routeverashipping.com.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, grouped as follows:

• Identity Data — first name, last name, username or similar identifier and gender.
• Contact Data — delivery address, email address and telephone numbers.
• Financial Data — bank account and payment card details.
• Transaction Data — details about payments to and from you and other details of services you have purchased from us.
• Technical Data — internet protocol (IP) address, your login data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data — your username and password, purchases or orders made by you, your interests, preferences, feedback, support and survey responses.
• Usage Data — information about how you use our website, products, services and how you were referred to our site.
• Marketing and Communications Data — your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade-union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the goods in connection with which we offer our services). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you, including:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise — for example, when you apply for our services, create an account on our website, subscribe to our service or publications, provide shipping-related information, request marketing, enter a competition, promotion or survey, or give us feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
• Third parties or publicly available sources. We may receive personal data about you from:
  • Analytics providers such as Google and Hotjar, based outside the USA.
  • Advertising networks such as Meta and Google, based outside the USA.
  • Search information providers such as Google, based outside the USA.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal, Stripe and Bitpay, based outside the USA.

International transfers

We share your personal data within our operations team to ensure consistent operational support across time zones. This involves transferring your data outside of your country of residence.

Many of our external third parties are also based outside the United States, so their processing of your personal data will involve a transfer of data across international borders.

Whenever we transfer your personal data internationally, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries or entities that provide an adequate level of protection for personal data in accordance with applicable privacy laws.
• We use specific internal data-processing agreements and security protocols to ensure that personal data receives the same protection it has in the United States and under relevant international data-protection regulations (such as GDPR for our European clients).

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal-data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your legal rights

If you are based in the EU, under certain circumstances you have rights under data-protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us or email desk@routeverashipping.com.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

Lawful basis.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Third parties.

• Service providers based in the US and elsewhere who provide IT and system-administration services.
• Service providers based throughout the world who provide customer-service operations.
• Professional advisers including lawyers, bankers, auditors and insurers based in the US who provide consultancy, banking, legal, insurance and accounting services.
• Regulators and other government authorities based throughout the world who require reporting of processing activities in certain circumstances.
• Email service providers based in the US acting as processors.
• Payment service providers based in the US acting as processors.

Your legal rights — detail.

You have the right to:

• Request access to your personal data (a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for our continued processing. Note, however, that we may not always be able to comply with your request for legal reasons, which will be notified to you at the time.
• Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object. You also have the right to object where we are processing your personal data for direct-marketing purposes.
• Request restriction of processing of your personal data in scenarios such as: establishing the data’s accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it to establish, exercise or defend legal claims; or where you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request transfer of your personal data to you or to a third party. We will provide it in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.

Effective: 1 January 2026. Earlier versions of this Privacy Policy are archived and available on request. Routevera LLC · EIN 42-3418335.